Travel Insurance Claims FAQ Guide
UPDATE: HM Consultancy will gladly help anyone to make your travel insurance claims FOR FREE, even if you are not our clients. We have been in this industry for more than a decade and we believe in giving back to our society without any expectations. Do let us help you with any claims issues.
We are still updating this page frequently when we have frequently asked questions to our whatsapps and emails 🙂
Contact us for general insurance inquires in Singapore
Does travel insurance cover failed or bankrupt travel agencies, airlines or hotels?
Is there a difference in claims quality for the same claims between different companies and pricing?
A few years ago, a political strike in the airport at Phuket means Singapore tourists are stuck there and unable to fly home normally on their airlines.Tourists who bought Company A Travel insurance are contacted by Company A representative, bused to Bangkok and flew home at the insurer’s expense.Tourists who bought Company N travel insurance are bused home from Phuket all the way south to Singapore, a much longer and tiring journey.In both cases, the travel insurers did the right thing to bring them home. Just that travel insurer A paid more money to let its customers enjoy more.
What documents should I try to keep for travel insurance claims?
- If you have medical treatment, do keep receipts and doctors’ notes (if any). It would be preferable to pay with a credit card so you have an SGD exchange rate noted in the credit card transaction too.
- If you encountered crimes, do make police reports at the country where it happened so you can have the documents for claims.
- In the event of any flight delays, do ask the airline for official notes and documentation for your claims.
- Any problems from car rental vehicles, do have an official note and/or invoice if you have to pay for any damage caused.
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