Insurance Claims Guide Contact Number Email Website- Let us Make a Claim for you FREE

UPDATE: HM Consultancy will gladly help anyone to make your claims FOR FREE, even if you are not our clients. We have been in this industry for more than a decade and we believe in giving back to our society without any expectations. Do let us help you with any claims issues (For General Insurance). We believe good deeds and kindness makes the world a better place. Contact us for general insurance inquires in Singapore

Scroll all the way down if you need any Singapore’s insurance claim department’s office numbers or email address or website.

Insurance company contact and websites for Claims in Singapore

Here is a list of insurance company contact number for claims. The website is also listed for you to visit directly to get claims forms, documents needed, and more information on how to file for claims

General Insurance claims FAQ questions and guide

General insurance such as home, maid, personal accident, motor car, business, group health, and other personal insurance- inevitably you will face a claim. We provide some simple FAQ questions and answers in this article to see if you can get a quick answer for simple insurance claim questions.

Travel insurance claims guides

Travel insurance guides:- To be Updated

Will my insurance go up if I file a claim?

No for some policies that are sold as a package. Premium will not go up for Home insurance, Maid Insurance, Personal Accident, and most simple business package insurance. In extreme examples, they may refuse to renew your policy if they are uncomfortable with too many claims.

Yes for general insurance tied to your car, business or activities. The insurance premiums for car insurance, business etc will generally go up.

Do insurance rates go up after a comprehensive claim?

Yes, insurance rates do go up after a comprehensive claim. The good news is you can shop around for other insurers for better and cheaper quotes.

If you met with 2 accidents in a single year, your current insurance company in Singapore will reject to renew your policy. You have no choice but to seek another cover and pay a much higher premium.

An assessor in the insurance company will check on all your claims and ensure it fulfills their terms and conditions in your policy. Once he verifies the proof and document, he will check the maximum amount payable to you.

It does not mean your premium will only increase by half of the usual rate of insurance in a formula book for 50/50 accident claims, it merely means it is a factor in their consideration.
For some insurance cases where you do not intend to claim and you are paying out of your own pockets, it may not be necessary to call and inform your insurance company. Do keep a record of your expenses and incident though. For better advice, do check with insurance advisers for your personal situation.

Car Insurance Claims Contact and Website

(you may refer to the Car Insurance Guide FAQ)

AIG 6338 6200 AIG Claims Page
AXA 1800 880 4741 AXA Claims Page
China Taiping 6389 6116 China Taiping Claims Page
EQ Insurance 6333 2222 EQ Claims Page
India International Insurance 6347 6100 III Claims Page
Liberty Insurance 1800 5423 789 Liberty Claims Page
Lonpac Insurance 6250 7388 Lonpac Claims Page
NTUC Income 6788 6616 NTUC Income Claims Page
Great Eastern OAC 6248 2660 Great Eastern OAC Claims Page
Allied World (Ex RSA) 6337 0911 Allied World Claims Page
MSIG 6337 1208 MSIG Claims Page
Sompo (ex Tenet) 6226 3323  Sompo Claims Page
Tokio Marine 1800 2258647 Tokio Marine Claims Page

 

Contact for all insurance companies in Singapore

Life Insurance Claims contact

Aviva https://www.aviva.com.sg/en/make-a-claim/

Aviva Tel 68277988 Or email at GI_claims@aviva-asia.com

AIA  https://www.aia.com.sg/en/help-support/making-a-claim.html

Tel 1800 248 8000 Or email at AIA Contact Email Singapore

Aetna Insurance Company Limited (Singapore Branch)

AIG Asia Pacific Insurance Pte. Ltd

Allianz Global Corporate & Specialty SE, Singapore Branch

Allied World Assurance Company, Ltd (Singapore Branch)

Auto & General Insurance (Singapore) Pte. Ltd

AXA Insurance Pte Ltd

Berkshire Hathaway Specialty Insurance Company

China Taiping Insurance (Singapore) Pte. Ltd

Chubb Insurance Singapore Limited

Cigna Europe Insurance Co S.A. – N.V., Singapore Branch

Direct Asia Insurance (Singapore) Pte Ltd

ECICS Limited

EQ Insurance Company Limited

ERGO Insurance Pte. Ltd

Etiqa Insurance Pte. Ltd

FWD Singapore Pte. Ltd

Great American Insurance Company, Singapore Branch

Great Eastern General Insurance Limited

HL Assurance Pte. Ltd

India International Insurance Pte Ltd

Liberty Insurance Pte Ltd

Lloyd’s of London (Asia) Pte Ltd

Lonpac Insurance Bhd

MS First Capital Insurance Ltd

MSIG Insurance (Singapore) Pte. Ltd

NTUC Income Insurance Co-operative Limited

QBE Insurance (Singapore) Pte Ltd

Raffles Health Insurance Pte. Ltd

Sompo Insurance Singapore Pte. Ltd

Starr International Insurance (Singapore) Pte. Ltd.

Swiss Re International SE, Singapore Branch

Tokio Marine Insurance Singapore Ltd

United Overseas Insurance Ltd

XL Insurance Company SE Singapore Branch

Zurich Insurance Company Ltd (Singapore Branch)

Singapore Emergency Phone Contact Number (Police Ambulance SCDF Fire)

Emergency Contact to reach Singapore Government Embassy when you are Overseas

Singapore Hotline (24 hours) Tel: (+65) 6379 8000 – You can call from any phone. For specific help, from the oversea country you are in, refer to https://www.mfa.gov.sg/Services/Singapore-Citizens/I-Need-Help-Overseas

If you are a Singapore working or travelling aboard, you may want to register with MFA (Ministry of Foreign Affairs) with their overseas Singaporean travel voluntary registration (confidential and only for safekeeping)

Overseas Singaporeans can check this portal for overseas Singaporeans by the Economic Development Board of Singapore.

Emergency Contact Numbers in Singapore

Here are the most important emergency contact numbers in Singapore if you need them. The police, the emergency ambulance, the firemen, these few numbers below are very important (999, 995 etc)

Expatriate Health Insurance

In case of emergency

Emergency Ambulance & Fire SCDF 995
Non-Emergency Ambulance: 1777
Police Emergency: 999
Police Emergency SMS (This Police SMS is meant for when it is unsafe or not possible for you to call 999) 71999
Police Hotline:

Traffic Police Information Hotline:

For Non-Emergency communications with the Police or law enforcement, you may send the information via i-Witness, Police@SG App or email SPF_Police_Information@spf.gov.sg

1800 255 0000

6547 0000

Fire Hazard Reporting: 1800 280 0000
SCDF General Enquiries: 1800 286 5555
AVA Hotline: 1800 226 2250
SP PowerGrid: (for blackouts or power failure)
1800 778 8888
NEA Hotline:

Dengue Reporting Hotline

1800 225 5632

1800 933 6483

Floods or Drain Obstructions: 1800 284 6600
Building & Construction Authority: 6325 7191 /
6325 7393
HDB Essential Maintenance Service Unit (ESMU): 1800 275 5555 /
1800 325 8888 / 1800 354 3333
Drugs & Poison: (non-emergency, by Singapore General Hospital) 6423 9119
Weather: 6542 7788
City Gas :
(for any issues regarding gas leakages, or disruptions)
1800 752 1800

Singapore Emergency Phone Number Search

Singapore Police Force

Emergency Hotline: 999

Emergency SMS: 71999

Ambulances in Singapore

Emergency Ambulance (Singapore civil defence force)

Tel: 995

Non-Emergency Ambulance

Tel: 1777

An accident can be a painful emergency

An accident can be a painful emergency

Private Ambulances

Here are some private medical institutions in Singapore, look for one that is near you and contact them for an ambulance service. Be sure that your insurance policies cover you for private medical services as the costs can be many times higher than public hospitalisation.

Econ Healthcare

Hotline: 6382 8888

Blesswell Ambulance & Medical Services

Hotline: 6273 0147

AIC – AME Ambulance Services

Hotline: 6247 7080

ER Ambulances & Services

Hotline: 6222 2995

Green Crescent Mobile Healthcare

Hotline: 6788 8911

Heng Gref International Assists

Hotline: 6272 6018

Civic Ambulance Services

Hotline: 6333 3000

Private Ambulance Network of Parkway East, Gleneagles, Mount Elizabeth Hospitals

Hotline: 6473 2222

Public Government Hospitals with A&E (Accident & Emergency Services)

The government public hospitals with A&E services to serve the public.

SGH – Singapore General Hospital

Emergency Tel: 6321 4311
General Tel: 6222 3322
Outram Road, Singapore 169608
Block 1, Level 3
SGH Contact Page

KTPH – Khoo Teck Puat Hospital

Main Tel: 6555 8000
90, Yishun Central, Singapore 768828
KTPH Contact Page

TTSH – Tan Tock Seng Hospital

Emergency Tel: 63578754
General Tel: 62566011
11 Jalan Tan Tock Seng, Singapore 308433
TTSH Contact Page

KK Women’s and Children’s Hospital

Children A&E Tel: 6394 1177
General Tel: 6225 5554
100 Bukit Timah Road, Singapore 229899
KKH Contact Page

CGH Changi General Hospital

Main Tel: 6788 8833
2 Simei Street 3, Singapore 529889
CGH Contact Page

NTFGH – Ng Teng Fong General Hospital

Main Tel: 67162000
1 Jurong East St 21, Singapore 609606
NTFGH Contact Page

AH – Alexandra Hospital

General Tel: 6472 2000
378 Alexandra Road, Singapore 159964
AH Contact Page

NUH – National University Hospital

Emergency Tel: 6772 5000
Main Tel: 6779 5555
5, Lower Kent Ridge Road, Singapore 119074
NUH Contact Page

Private Hospitals with A&E (Accident & Emergency Services)

These are private hospitals in Singapore that has A&E services for those people who prefer private medical services. Do note that your insurance policies should cover you for private medical services as the costs can be many times higher than public hospitalisation. If not, be sure that you can afford private medical services.

Mount Elizabeth Hospital

A&E Tel: 6731 2218
General Tel: 6737 2666
Ambulance Tel: 6473 2222
3 Mount Elizabeth, Singapore 228510
ME Hospital Contact Page

Mount Elizabeth Novena Hospital

A&E Tel: 6933 0100
General Tel: 6933 0000
Ambulance Tel: 6473 2222
38, Irrawaddy Road, Singapore 329563
ME Hospital Contact Page

Parkway East Hospital

A&E Tel: 6340 8666
General Tel: 6344 7588
Ambulance Tel: 6473 2222
321 Joo Chiat Place, Singapore 427990
PE Hospital Contact Page

Gleneagles Hospital

A&E Tel: 6470 5700
General Tel: 6473 7222
Ambulance: 6473 2222
6A Napier Road, Singapore 258500
GE Hospital Contact Page

Thomson Medical Centre

24 Hours Clinic Tel: 6350 8812
Phone: 6250 2222
339 Thomson Road, Singapore 307677
TMC Contact Page

Raffles Hospital

A&E Tel: 6311 1555
Phone: 6311 1111
585 North Bridge Road, Singapore 188770
RH Contact Page

Mount Alvernia Hospital

24 Hrs Tel: 6347 6688
General Tel: 6347 688
820 Thomson Road, Singapore 574623
MAH Contact Page

 

Travel Insurance- Is it worth and when to buy? What are the best?

Yes, it is worth to buy travel insurance, because travel plans can get disrupted so easily. It may be some minor inconvenience like delay of flight for 6 hours or lost luggage, or it can be major problems like accidents or health conditions that require emergency care in the destination.
It may be extremely disruptive not just to your travels but your productive work life scheduled after your holidays. There are times where airports and flights schedule does not follow through. An example of natural disasters like the Bali volcanic eruption and dark skies that canceled all air flights. Or political protests in Phuket that blockade the international airport.
If you have friends who are in general insurance or life insurance, they will let you know a common open secret- travel insurance is one of the easiest claim policies in Singapore. This is mostly because of all the features and benefits that make is convenient to protect your travel scheme.
Lost luggage, delayed flights, medical illness during your holidays. All these make travel insurance worth getting it.
Do Not blindly buy any travel insurance from airlines, hotel booking sites. You can probably get a better deal, or a greater coverage annual plan from insurance brokers or agents.
There are many great travel insurance companies in Singapore, and many of the best deals depend on seasons and promotion. So if I write in here that Axa travel insurance or DirectAsia plans are the best travel promotion in 2019, it may not be true by the time you read it. For the best price, it may depend on seasonal promotion
Having said that, with the value and reputation of the travel insurers, most of the large general insurers provide great value and features for vacationers like us! The popular ones are HL Assurance, FWD Travel insurance, Chubb travel insurance, Allianz Singapore, Etiqa, Sompa etc.
You may not simply want the cheapest. It is all about value. For example, AIG travel insurance may be more expensive than NTUC Income, but they offer more. In the Phuket airport shutdown, AIG policyholders got shuttled to Bangkok for a flight home. NTUC Income policyholders got a bus ride all the way back to Singapore
AIG travel insurance buyers may have paid a higher premium but when claims come, they get a better, comfortable resolution.
Travel insurance covers cancelled or delayed flights

Travel insurance covers cancelled or delayed flights

Every insurer offers its own value, some like HL Assurance or FWD is rocking the competition with low costs, great value, some like AIG is sticking to premium pricing, with great premium coverage.
We can safely say that with great competition, every insurer is giving great value. It is not the cheapest plan you are aiming to get, nor is it the most comprehensive plan you may love it. You could get any one of the current promoted travel insurance and you will get great value because Singapore travel industry is so competitive.
Get any, as long as you are protected, it is better than forgetting!
The best travel insurance is one that covers all the major event that can cause a huge hole in your pocket, such as medical coverage and repatriation in case of emergency.
It is also one that you do not spend too much time pondering about. (Your time can be spent more productive for work, or for leisure).
Which is one of the reasons why annual plans covering all trips (or all trips in a specific region) is the best, you do not need to think and buy insurance every time you plan for a vacation or business trip.
If you are buying single trip insurance, you should do it immediately after you booked your flight or travel package from the agency.
This is because buying it immediately after you book or buying travel insurance at the last minute before you board your plane (or train, ship, car) cost exactly the same, but buying it sooner gets extra benefits at no cost.
For example, if someone meets with an emergency medical situation and has to forgo the air ticket, the travel insurance may cover that. Or if the travel agency or airline goes bankrupt and unable to honour the deal, your travel insurance may take care of the losses. If you wait till the last minute to buy insurance just on the day of departure, you will not enjoy these benefits and it is too late to seek coverage.
All these are great benefits that are stacked on with no additional fees, insurers like to encourage you to buy early. Go ahead and buy early, you never know what urgency matters occur even before your trip starts.
This is also why annual plans are great. You are covered the day you bought any flights, travel package or hotel accomodation (check your travel insurance policy for AirBnb coverage too).
Go for annual plans for any insurers, it is worth the time saved.

Is it too late to buy travel insurance? Can you buy travel insurance the day you leave?

Yes, It is not too late to buy insurance on the day you leave, in fact, you trigger most of the benefits of travel policies to start protecting you the minute you leave Singapore. The key is you have to buy BEFORE you leave Singapore/
If you landed at your destination country, or in the middle of the trip, no, you are unable to buy coverage for the trip since you left Singapore.
Do note that incidents that occurred before you bought the travel policies would not be covered. For example, if there is a travel agency bankruptcy, buying the plan later will not get you the benefits that should have been paid out.

What is travel insurance used for? Do I need travel insurance?

The biggest event that you are worried during travel is the occurrence of accidents or medical emergencies that may cost a huge bill for emergency medical treatment, and emergency repatriation back to Singapore. You want these to be covered as these are huge out-of-pocket expenses if it happens.
In the event of accidental death, a lump sum is payable to family members back home.
Travel peacefully with insurance

Travel peacefully with insurance

Other simple expenses that most package will cover are luggage losses, flights delay, thefts and loss of valuables.
You may also get covered by travel agencies closure, flight cancellation due to airline closures etc. Some package will even cover burglary or problems at your home when you are enjoying your trip at overseas.

How much does travel insurance cost? What is the cheapest travel insurance?

Basic travel insurance will cost only a few dollars per day while overseas. Even if you opt for a premium comprehensive package, it may only cost ten dollars or so per day.