Insurance Claims Guide Contact Number Email Website- Let us Make a Claim for you FREE

UPDATE: HM Consultancy will gladly help YOU to make your claims for FREE,  even if you are not our clients. Just contact us directly via email or whatsapp.

We have been in this industry for more than a decade and we believe in giving back to our society without any expectations. Do let us help you with any claims issues (For General Insurance). We believe good deeds and kindness makes the world a better place. Contact us for general insurance inquires in Singapore

Scroll all the way down if you need any Singapore’s insurance claim department’s office numbers or email address or website.

We are updating the list to help Singaporeans with financial coverage. This should be the page for all general insurance, business insurance, fire insurance, home insurance, maid insurance, car motor insurance claims all-in-one page you should share with everyone!

Insurance company contact and websites for Claims in Singapore

Here is a list of insurance company contact number for claims. The website is also listed for you to visit directly to get claims forms, documents needed, and more information on how to file for claims

General Insurance claims FAQ questions and guide

General insurance such as home, maid, personal accident, motor car, business, group health, and other personal insurance- inevitably you will face a claim. We provide some simple FAQ questions and answers in this article to see if you can get a quick answer for simple insurance claim questions.

Travel insurance claims guides

Travel insurance guides:- To be Updated

Will my insurance go up if I file a claim?

No for some policies that are sold as a package. Premium will not go up for Home insurance, Maid Insurance, Personal Accident, and most simple business package insurance. In extreme examples, they may refuse to renew your policy if they are uncomfortable with too many claims.

Yes for general insurance tied to your car, business or activities. The insurance premiums for car insurance, business etc will generally go up.

Do insurance rates go up after a comprehensive claim?

Yes, insurance rates do go up after a comprehensive claim. The good news is you can shop around for other insurers for better and cheaper quotes.

If you met with 2 accidents in a single year, your current insurance company in Singapore will reject to renew your policy. You have no choice but to seek another cover and pay a much higher premium.

An assessor in the insurance company will check on all your claims and ensure it fulfills their terms and conditions in your policy. Once he verifies the proof and document, he will check the maximum amount payable to you.

It does not mean your premium will only increase by half of the usual rate of insurance in a formula book for 50/50 accident claims, it merely means it is a factor in their consideration.
For some insurance cases where you do not intend to claim and you are paying out of your own pockets, it may not be necessary to call and inform your insurance company. Do keep a record of your expenses and incident though. For better advice, do check with insurance advisers for your personal situation.

Car Insurance Claims Contact and Website

(you may refer to the Car Insurance Guide FAQ)

AIG6338 6200AIG Claims Page
AXA1800 880 4741AXA Claims Page
China Taiping6389 6116China Taiping Claims Page
EQ Insurance6333 2222EQ Claims Page
India International Insurance6347 6100III Claims Page
Liberty Insurance1800 5423 789Liberty Claims Page
Lonpac Insurance6250 7388Lonpac Claims Page
NTUC Income6788 6616NTUC Income Claims Page
Great Eastern OAC6248 2660Great Eastern OAC Claims Page
Allied World (Ex RSA)6337 0911Allied World Claims Page
MSIG6337 1208MSIG Claims Page
Sompo (ex Tenet)6226 3323 Sompo Claims Page
Tokio Marine1800 2258647Tokio Marine Claims Page

Contact for all insurance companies in Singapore

Life Insurance Claims contact

Aviva https://www.aviva.com.sg/en/make-a-claim/
Tel: 68277988
Email at GI_claims@aviva-asia.com

AIA https://www.aia.com.sg/en/help-support/making-a-claim.html
Tel: 1800 248 8000
Email at AIA Contact Email Singapore


Aetna Insurance (Singapore) Pte Ltd. https://int.aetnainternational.com/individuals/getQuote.do
Tel: (toll-free from Singapore): 800-110-1951
Toll-free from other countries using AT&T access codes: +1-855-532-5085
Telephone (toll): +852-3071-5022
Fax: +65-6395-6747
E-mail: AsiaPacServices@aetna.com


AIG Asia Pacific Insurance Pte. Ltd https://www.aig.sg/personal-claims
Tel: (Personal Insurance) – 6419 3000
Tel: (Business Insurance) – 6419 1800
Email at AIG Asia Pacific Insurance Pte. Ltd Contact Email 


Allianz Global Corporate & Specialty SE, Singapore Branch https://www.agcs.allianz.com/claims.html
Tel:  +65-6297-2529
Email at Allianz Global Corporate & Specialty SE, Singapore Branch Contact Email 


Allied World Assurance Company, Ltd (Singapore Branch)
https://alliedworldinsurance.com/singapore-claims/
Tel:  +65 6423 0888
Email at sg.customerservice@awac.com

Auto & General Insurance (Singapore) Pte. Ltd (Budget Direct Insurance in Singapore)
https://www.autogeneral.com.sg/
Tel:  (within Singapore) 6221 2199
Tel:  (if calling from overseas) +65 6540 2199
Email at claims@budgetdirect.com.sg or help@budgetdirect.com.sg

AXA Insurance Pte Ltd
https://www.axa.com.sg/customer-care/file-a-claim
Tel: (Within Singapore) 1800 880 4888
Tel: (International) +65 6880 4888 
Email at AXA Insurance Pte Ltd Contact Email

Berkshire Hathaway Specialty Insurance Company
https://bhspecialty.com/claims/claims-singapore/
Tel: (For emergency Assistance) +65.3157.9720
Tel: (For claims) +65.6904.4622
Tel: (24-hour contact number) +65.6675.1168
Email at claimsnoticesingapore@bhspecialty.com

China Taiping Insurance (Singapore) Pte. Ltd
https://www.sg.cntaiping.com/claims.html
Tel: (main) +65 6389 6111
Tel: +65 6222 1033
Email at feedback@sg.cntaiping.com

Chubb Insurance Singapore Limited
https://www.chubbtravelinsurance.com.sg/en/claim
Tel: (For general Enquiries and Claims) (65) 6398 8776
Tel: (For 24-hour Emergency Assistance) (65) 6836 2922
Email at Chubb Insurance Singapore Limited Contact Email 

Cigna Europe Insurance Co S.A. – N.V., Singapore Branch
https://www.cigna.com.sg/
Tel: (toll-free in Singapore): 800 186 5047
Tel:(toll-free in the United States): 800 835 7677
Tel:(toll-free in Hong Kong): 2297 5210
Tel: (worldwide 24/7 hotline): +44 (0) 1475 788182
Fax: +44 (0) 1475 492113
Email at CignaGlobal_Customer.Care@Cigna.com or Singapore.Feedback@Cigna.com

Direct Asia Insurance (Singapore) Pte Ltd
https://www.directasia.com/claims/
Tel: 6665 5555
Tel: (Claims Hotline – Singapore) 6532 1818
Tel: (Overseas/Emergency) +65 6603 3699
Email at customerservice@directasia.com or claim@directasia.com

ECICS Limited
https://www.ecics.com.sg/claims/
Tel: 6337 4779
Email at claims@ecics.com.sg

EQ Insurance Company Limited
https://www.eqinsurance.com.sg/Claim
Tel: +65 6223 9433
Fax: +65 6224 3903
Email at distribution@eqinsurance.com.sg

ERGO Insurance Pte. Ltd
https://ergo.com.sg/general-insurance-claim/
Tel: +65 6829 9199
Fax: +65 6829 9247/9248
Email at ergoinsurance@ergo.com.sg

Etiqa Insurance Pte. Ltd
https://www.etiqa.com.sg/claims/
Tel: +65 6887 8777
Email at customer.service@etiqa.com.sg

FWD Singapore Pte. Ltd
https://www.fwd.com.sg/insurance-claims/
https://www.fwd.com.sg/corporate-claims/
Tel: +65 6820 8888
Tel: (For Accident or Travel/Home Emergency Assistance Only) +65 6322 2072
Email at contact.sg@fwd.com


Great American Insurance Company, Singapore Branch
https://gia.org.sg/consumers.html
Tel: +65 6221 8788
Email at feedback@gia.org.sg


Great Eastern General Insurance Limited
https://www.greateasternlife.com/sg/en/personal-insurance/get-help/make-a-claim.html
Tel: (For Customer Service) 1800 248 2888
Email at: (Medical Claims Enquiries) MedicalClaims-SG@greateasternlife.com
Email at: (LifePAClaims) SG@greateasternlife.com

HL Assurance Pte. Ltd
http://www.hlas.com.sg/Claims/HomeContentsInsuranceClaims.aspx
http://www.hlas.com.sg/Claims/CarInsuranceClaims.aspx
http://www.hlas.com.sg/Claims/FireInsuranceClaims.aspx
http://www.hlas.com.sg/Claims/TravelInsuranceClaims.aspx
Tel: +65 6702 0202
Email at: service@hlas.com.sg


India International Insurance Pte Ltd
https://www.iii.com.sg/claims/
Tel: +65 63476100
Tel: +65 62244174
Email at: insure.iii.com.sg

Liberty Insurance Pte Ltd
https://www.libertyinsurance.com.sg/claims/for-you-and-your-family/
Tel: (Within Singapore): 1800-LIBERTY (5423 789)
Tel: (Outside Singapore): (+65) 6338 0990
Email at Liberty Insurance Pte Ltd Contact Email Page


Lloyd’s of London (Asia) Pte Ltd
https://www.lloyds.com/
Tel: 816 741 3910
Email at info@wsia.org


Lonpac Insurance Bhd
https://www.lonpac.com/claims
Tel: (General Line) 03-2262 8688 / 2723 7888
Tel: (Customer Service) 03-2262 8666
Email at customerservice@lonpac.com


MS First Capital Insurance Ltd
https://www.msfirstcapital.com.sg/claim.html
Tel: (Singapore) 048580
Tel: (65) 6222 2311
Fax: (65) 6222 3547
Email at (For Motor Claims) motor_claims@msfirstcapital.com.sg
Email at (Non-Motor Claims) nonmotor_claims@msfirstcapital.com.sg

MSIG Insurance (Singapore) Pte. Ltd
https://www.msig.com.sg/claims
Tel: (Customer Service Hotline) +65 6827 7602
Fax: +65 6827 2708
Email at MSIG Insurance (Singapore) Pte. Ltd Support Email Page

NTUC Income Insurance Co-operative Limited
https://www.income.com.sg/claims/life-insurance
Tel: 6789 9595
Email at NTUC Income Insurance Co-operative Limited Contact Page

QBE Insurance (Singapore) Pte Ltd
https://www.qbe.com/sg/claims
Tel: +65 6224 6633
Email at info.sing@qbe.com


Raffles Health Insurance Pte. Ltd
https://www.rafflesmedicalgroup.com/
Tel: (65) 6311 1111
Fax: (65) 6311 2136
Email at enquiries@raffleshospital.com


Sompo Insurance Singapore Pte. Ltd
https://www.sompo.com.sg/claims/claims-list
Tel: 6564616555
Email at Sompo Insurance Singapore Pte. Ltd Email Page

Starr International Insurance (Singapore) Pte. Ltd.
https://www.starrcompanies.com/
Tel: 1-855-782-7725
Email at ClaimsClaims@starrcompanies.com


Swiss Re International SE, Singapore Branch
https://www.swissre.com/
Tel: +65 6428 1800
Email at Swiss Re International SE, Singapore Branch Email Page

Tokio Marine Insurance Singapore Ltd
https://www.tokiomarine.com/sg/en/personal/claims-center.html
Tel: (Customer Care Hotline): +65 6592 6100
Fax
: +65 6223 9120
Email at (For your existing policies) customercare@tokiomarine-life.sg
Email at (For enquiry of new policies) lifesolutions@tokiomarine-life.sg

United Overseas Insurance Ltd
https://www.uoi.com.sg/uoi/
Tel: 6222 7733
Tel: (Motor Accident Assistance hotline:) 6453 8110 
Fax: 6327 3869/ 6327 3872 (28th floor)
Fax: 6327 3870 (29th floor)
Email at contactus@uoi.com.sg


XL Insurance Company SE Singapore Branch
https://axaxl.com/insurance/claims
Email at clamsinquiry.APAC@axaxl.com


Zurich Insurance Company Ltd (Singapore Branch)
https://www.zurich.com.sg/en/customer-support/claims
Tel: +65 6236 2210 or +65 6327 9820
Email at GIenquiry.sg@zurich.com.sg

Do note that for General Insurance, if you have queries on claims, just contact us and we will assist what we can. We have decades of GI claims experience so we will be able to help you. This service is free, as we believe in taking good care of people.

Singapore Emergency Phone Contact Number (Police Ambulance SCDF Fire)

Emergency Contact to reach Singapore Government Embassy when you are Overseas

Singapore Hotline (24 hours) Tel: (+65) 6379 8000 – You can call from any phone. For specific help, from the oversea country you are in, refer to https://www.mfa.gov.sg/Services/Singapore-Citizens/I-Need-Help-Overseas

If you are a Singapore working or travelling aboard, you may want to register with MFA (Ministry of Foreign Affairs) with their overseas Singaporean travel voluntary registration (confidential and only for safekeeping)

Overseas Singaporeans can check this portal for overseas Singaporeans by the Economic Development Board of Singapore.

Emergency Contact Numbers in Singapore

Here are the most important emergency contact numbers in Singapore if you need them. The police, the emergency ambulance, the firemen, these few numbers below are very important (999, 995 etc)

Expatriate Health Insurance

In case of emergency

Emergency Ambulance & Fire SCDF995
Non-Emergency Ambulance:1777
Police Emergency:999
Police Emergency SMS (This Police SMS is meant for when it is unsafe or not possible for you to call 999)71999
Police Hotline:

Traffic Police Information Hotline:

For Non-Emergency communications with the Police or law enforcement, you may send the information via i-Witness, Police@SG App or email SPF_Police_Information@spf.gov.sg

1800 255 0000

6547 0000

Fire Hazard Reporting:1800 280 0000
SCDF General Enquiries:1800 286 5555
AVA Hotline:1800 226 2250
SP PowerGrid: (for blackouts or power failure)
1800 778 8888
NEA Hotline:

Dengue Reporting Hotline

1800 225 5632

1800 933 6483

Floods or Drain Obstructions:1800 284 6600
Building & Construction Authority:6325 7191 /
6325 7393
HDB Essential Maintenance Service Unit (ESMU):1800 275 5555 /
1800 325 8888 / 1800 354 3333
Drugs & Poison: (non-emergency, by Singapore General Hospital)6423 9119
Weather:6542 7788
City Gas :
(for any issues regarding gas leakages, or disruptions)
1800 752 1800

Singapore Emergency Phone Number Search

Singapore Police Force

Emergency Hotline: 999

Emergency SMS: 71999

Ambulances in Singapore

Emergency Ambulance (Singapore civil defence force)

Tel: 995

Non-Emergency Ambulance

Tel: 1777

An accident can be a painful emergency

An accident can be a painful emergency

Private Ambulances

Here are some private medical institutions in Singapore, look for one that is near you and contact them for an ambulance service. Be sure that your insurance policies cover you for private medical services as the costs can be many times higher than public hospitalisation.

Econ Healthcare

Hotline: 6382 8888

Blesswell Ambulance & Medical Services

Hotline: 6273 0147

AIC – AME Ambulance Services

Hotline: 6247 7080

ER Ambulances & Services

Hotline: 6222 2995

Green Crescent Mobile Healthcare

Hotline: 6788 8911

Heng Gref International Assists

Hotline: 6272 6018

Civic Ambulance Services

Hotline: 6333 3000

Private Ambulance Network of Parkway East, Gleneagles, Mount Elizabeth Hospitals

Hotline: 6473 2222

Public Government Hospitals with A&E (Accident & Emergency Services)

The government public hospitals with A&E services to serve the public.

SGH – Singapore General Hospital

Emergency Tel: 6321 4311
General Tel: 6222 3322
Outram Road, Singapore 169608
Block 1, Level 3
SGH Contact Page

KTPH – Khoo Teck Puat Hospital

Main Tel: 6555 8000
90, Yishun Central, Singapore 768828
KTPH Contact Page

TTSH – Tan Tock Seng Hospital

Emergency Tel: 63578754
General Tel: 62566011
11 Jalan Tan Tock Seng, Singapore 308433
TTSH Contact Page

KK Women’s and Children’s Hospital

Children A&E Tel: 6394 1177
General Tel: 6225 5554
100 Bukit Timah Road, Singapore 229899
KKH Contact Page

CGH Changi General Hospital

Main Tel: 6788 8833
2 Simei Street 3, Singapore 529889
CGH Contact Page

NTFGH – Ng Teng Fong General Hospital

Main Tel: 67162000
1 Jurong East St 21, Singapore 609606
NTFGH Contact Page

AH – Alexandra Hospital

General Tel: 6472 2000
378 Alexandra Road, Singapore 159964
AH Contact Page

NUH – National University Hospital

Emergency Tel: 6772 5000
Main Tel: 6779 5555
5, Lower Kent Ridge Road, Singapore 119074
NUH Contact Page

Private Hospitals with A&E (Accident & Emergency Services)

These are private hospitals in Singapore that has A&E services for those people who prefer private medical services. Do note that your insurance policies should cover you for private medical services as the costs can be many times higher than public hospitalisation. If not, be sure that you can afford private medical services.

Mount Elizabeth Hospital

A&E Tel: 6731 2218
General Tel: 6737 2666
Ambulance Tel: 6473 2222
3 Mount Elizabeth, Singapore 228510
ME Hospital Contact Page

Mount Elizabeth Novena Hospital

A&E Tel: 6933 0100
General Tel: 6933 0000
Ambulance Tel: 6473 2222
38, Irrawaddy Road, Singapore 329563
ME Hospital Contact Page

Parkway East Hospital

A&E Tel: 6340 8666
General Tel: 6344 7588
Ambulance Tel: 6473 2222
321 Joo Chiat Place, Singapore 427990
PE Hospital Contact Page

Gleneagles Hospital

A&E Tel: 6470 5700
General Tel: 6473 7222
Ambulance: 6473 2222
6A Napier Road, Singapore 258500
GE Hospital Contact Page

Thomson Medical Centre

24 Hours Clinic Tel: 6350 8812
Phone: 6250 2222
339 Thomson Road, Singapore 307677
TMC Contact Page

Raffles Hospital

A&E Tel: 6311 1555
Phone: 6311 1111
585 North Bridge Road, Singapore 188770
RH Contact Page

Mount Alvernia Hospital

24 Hrs Tel: 6347 6688
General Tel: 6347 688
820 Thomson Road, Singapore 574623
MAH Contact Page

 

Fire is costly and disruptive to business & home owners

Most of us, be it homeowners or businesses think the most a fire can do to our belongings and properties are just destroying it and end-of-story.

UPDATE: 23 July 2019 – another fire caused by charging batteries of PMD

SINGAPORE – A personal mobility device (PMD) left to charge in an Ang Mo Kio flat early on Monday (July 22) exploded in the afternoon, causing a fire that destroyed the flat and damaged two neighbouring units.

PMD charging fire no insurance coverage

PMD charging fire no insurance coverage

Home contents Fire Insurance does not cover unsupervised charging of PMD batteries

Please note that many insurers, even when you buy home contents insurance does not cover your home due to e-scooter charging overnight with no supervision.

In this case, the adults left the e-scooter to charge and they left the home without anyone, the fire insurance would NOT cover this case due to unsupervised charging of PMD (personal mobility device)


It is a lot more damaging than that (you won’t understand the weeks or months disruption until you encountered one)

And if a fire happens to a neighbour, you may think its no big deal to me!

Fire affects everyone, even those unburnt

A FIRE, even only on a neighbour and not on your site, can be very disruptive to your business and life.

The aftermaths of a fire can be extremely costly to a neighbourhood.

You now face blacked surroundings, and you are also left with severe waterlogging (from firefighting activities) and cleanup work to be done. Your businesses cannot resume without all these works.

And even after restorative works are completed, your business may not be continuing as per normal:- your usual customers may shun you.

Is Fire insurance more expensive?

A cheap yearly annual fire insurance or business insurance or the risks of loss of capital, loss of income and painful restorative payments.

A fire gutted Ang Mo Kio shophouses on 5th July 2019 and the damage was painful. Not only that, patrons and customers stayed away from the area.

Taken from Straits Times https://www.straitstimes.com/singapore/shopkeepers-bemoan-loss-of-business-after-ang-mo-kio-fire-injured-scdf-officer-discharged

The fire, which has affected the supply of power and electricity to the block, has resulted in Mr Leong losing about 50 per cent of his usual business.

“We are safe and we are lucky we can still open, but there is no phone line here, which means my customers cannot make bookings and can only pay with cash. Even when they walk in, they do not want to stay because there is no Wi-Fi,” he said.

Mr Leong is not alone, as other shopkeepers and employees also bemoaned the lack of Internet service and for some, electricity.

 

Fire is bad for homeowners

Thankfully, if a fire occurred and your family and you are safe, bless you!

Roughly 100 residents were affected by a single household fire on 24 June 2019.

In a video posted by Facebook user Dahlia SenSasi, thick black smoke is seen billowing out of the fourth-floor corridor as at least six firefighters break into the corner unit where the fire is raging.

People can also be seen knocking on doors on the other floors to alert residents of the incident. A total of 100 residents were evacuated by police, said SCDF.

https://www.channelnewsasia.com/news/singapore/fire-breaks-out-in-yishun-flat-2-taken-to-hospital-10463808

However, the bad news:- a fire engulfed your personal belongings, your important memory, and sentimental stuff, there are more….

You have to spend more money to restore your structure, your furnishing and redo furnitures for your home.

Damages caused by neighbour’s fire in HDB, Condo or Landed

If you are a neighbour, not only do you have to feel heartpain for your neighbour’s poor stroke of luck, you probably have to fork out plenty of money to clean up your home. If you are above or near him, you have to repaint the walls, throw away furnishing, clothes, furnitures that are damaged with bad smell and smoke.

If you are below him, you will have to deal with severe water damage.

If you are cautious about money and financials, you will realise something:- a fire insurance is the best thing you can to protect your finances.

Don’t just buy fire insurance, get a proper business or home coverage at the best value-for-money, don’t overpay for coverage you may not need. Do not over pay for your insurance cover.

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